Scheduling Availability

We recommend booking as early as possible, especially for overnights and holidays. Availability is limited to ensure every pet receives attentive, personalized care.

Payment Policy

50% of payment due at the time of booking to reserve your spot. The remaining payment is due prior to service date. For recurring services (walks, drop-ins, daycare), payment is due weekly unless otherwise arranged.

Cancellation Policy

We understand that plans change!

Standard Bookings

Cancellations made 48+ hours in advance will receive full refund.

Within 48 Hours

• 50% of service total will be charged.

Holiday Policy

Holiday rates apply during high-demand travel periods, including:

• New Year’s Eve—December 31st-Jan 2nd +$10

• Memorial Day—Holiday rates apply to all services scheduled from the Friday before Memorial Day through Memorial Day (Monday) +$10

• Independence Day—July 3rd-July 5th +$10

• Labor Day—Holiday rates apply to all services scheduled the Friday before Labor Day through Labor Day (Monday) +$10

• Thanksgiving—Holiday rates apply to all services scheduled the Wednesday before Thanksgiving through Friday +$10

• Christmas—December 23rd-December 26th +$10

Late Pickup/Extended Time

For daycare or scheduled visits:

• A grace period of 15 minutes is included

• After that, additional time may be charged in 30-minute increments

Health and Safety Requirements

For the safety and comfort of all pets:

• Dogs must be up to date on required vaccinations

• Dogs must be in good overall health at the time of service

• We are unable to accept pets showing signs of contagious illness

• Flea and tick prevention is strongly recommended

• For the safety and well-being of all pets in our care, dogs over 12 months of age must be spayed or neutered. Puppies under 12 months are welcome.

Any medical or behavioral concerns must be disclosed in advance

Behavior and Temperment

• Pets should be comfortable in a structured, supervised environment

• Any history of aggression towards people or animals must be disclosed

• We reserve the right to decline or modify care based on safety considerations

• We are happy to discuss individual needs to determine fit

What to Bring

• Food (pre-portioned is preferred)

• Any necessary medications

• Comfort items (blanket, toy, etc if desired)

• Leash & collar for safety during transitions and walks

Home Access and Safety

Clients are responsible for providing safe, reliable access to their home (key, lockbox, garage code, etc.)

Yard Cleanup

• Initial yard reset is required before recurring service begins

• Recurring services follow a consistent schedule based on your plan

• Yard conditions may affect initial service time

Yards with excessive buildup may require a one-time cleanup rate.

Nail Trimming/Grinding Notes

• Nail trimming add-ons are performed gently and at your pet’s comfort level

• Some pets may require gradual introduction to handling services

• Nail trimming/grinding may be adjusted based on behavior and comfort

Communication and Updates

• We provide updates during visits when appropriate

• We prioritize clear communication for boarding and extended care

• Please let us know any changes in routine, behavior or health

Our Right to Refuse or Adjust Care

• We reserve the right to decline or modify services if a pet’s behavior or condition presents a safety concern

• This ensures a safe and calm environment for all pets in our care

Whenever possible, we will work with you to find an alternative solution

We prioritize a clean, safe and healthy environment for every dog in our care. Our space is thoroughly cleaned and disinfected before and after each stay using professional grade products, including KennelSol and Rescue. These disinfectants are widely trusted in veterinary and boarding settings and are proven effective against a broad spectrum of pathogens including parvovirus, distemper, canine influenza, Bordetella (kennel cough), ringworm and common bacteria such as E. coli and Salmonella.

By maintaining strict sanitation protocols, we help minimize the risk of illness and ensure every dog enjoys a fresh, hygienic and comfortable stay.

Final Note

Every pet is different and we approach each one with patience, structure and care. Our goal is always to create a safe, calm and positive experience.

At Piper’s Place, your pets are treated like family. We provide dependable, loving care so you can have peace of mind while you’re away.